Shipping & Returns

 

 

MC STUDIO does not issue refunds unless required by law. Items being refunded must be returned to: 158 Campos Eliseos, Polanco Mexico City. Exchanges can be made within 14 business days of receiving the goods. We can exchange for other items or a credit note of the same value of the piece/sbeing exchanged.

We strongly recommend that all exchanges posted to MC STUDIO have a tracking number. MC STUDIO is not responsible for any exchanges that go missing or lost on their way to us.

Please follow these steps to exchange your item/s:

1 - The item/s may be returned toMC STUDIO, if in its original condition. You’ll be emailed a Credit Voucher for the same value of the item/s being returned, valid for a year.

2 - Returns can be made within 30 days of receiving the goods from our online store

3 - Please note that we cannot offer exchanges on sale items and earrings due to health and safety reasons. No exceptions

4 - Post the item/s to:

MC STUDIO Store-Exchanges

Campos Eliseos 158, Polanco Mexico City

We strongly recommend that all exchanges posted to MC STUDIO have a tracking number.MC STUDIO is not responsible for any exchanges that go missing or lost on their way to us.

5 - When we have received the item/s we’ll email you the Credit Voucher

6 - If you have any questions please email us at atencionaclientes@monicacalderon.net.com.au or call us on + Ext (106) 5272 3396